Thanks for shopping at ΙΜΟΝ, www.ismadeofnature.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Refund
We always pack and send our articles with the utmost care. If you do notice a damaged or wrongly delivered article, you can return the article to us at any time within 14 days from delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Is a product damaged or did we deliver the wrong product?
Please contact us immediately* via email@example.com with your name, order number and a picture of the damaged/wrong product. The IMON team will contact you the next working day at the latest and do everything possible to resolve this issue. The costs for the return of these products are of course for us!
* 15 days after receiving the products at the latest
We will refund the cost of the article or send you the correct or new item. Shipping costs are nonrefundable.
How do I return a product?
If you are not satisfied with your product, then you are entitled to return it to us within 14 workdays. Please follow the steps below:
Use firstname.lastname@example.org to get in touch with us so that we are aware you are returning a product to us.
Send the package, using a DHL shipment, to:
1, Lofos Nymfon str., 14565 Agios Stefanos, Attiki, GREECE
As soon as we have received the returned package and processed it, you will receive a confirmation email from us and your refund will be made as soon as possible, but no later than within 30 days.
If you are to receive a refund, we will pay it to you in the same manner you paid for your order. If we are unable to do this, we will contact you.
Terms of Return
Return shipments are at the risk of the buyer. IMON is not responsible for damage or loss of the products on their way back to us. Always send your package via a traceable shipment.
For a quick and correct resolution, please inform us before you ship the items you wish to return. This can be done by emailing us at email@example.com .
The item must be complete and in its original packaging.
What do I do with all this packaging material and the cooling elements? Can I return these?
We are aware that this is a bunch of junk and trash, but this is an unfortunate disadvantage of a webshop. The thermo packaging and the cooling elements are, however, recyclable. You can also use it yourself for e.g. a picnic or other similar occasions.
It is our goal to find other affordable packaging options. Alternatively, we are considering a system whereby packaging can be fully or partially reused (e.g. a system with a deposit).
At IMON we consider the environment extremely important and we strive to minimize our impact on it. If we find a solution, we’ll let you know as soon as possible. And any tips or ideas are always welcome.
If you have any questions contact us: firstname.lastname@example.org